Returns Policy on Reglazing Glasses

It is quite impossible to satisfy all customers although the adage ‘the customer is always right’ comes into play. One man’s meat may be another man’s poison; hence, there may be some unsatisfied customers with the reglazing glasses outcome or service.

Every professional company should have a returns policy in place in their business operations to deal with unhappy customers. A good returns policy would add favor to the company; even a reglaze company can benefit from a fair returns policy although they may excel in their products and services.

Basic terms

Most established and reputable reglaze companies would offer a thirty days money-back guarantee. Although it may be a simple service, this guarantee gives the customer an assurance that they have an avenue to retract their decision for some reason or other.

Some professional companies do not pursue a reason for returns; they want to keep their customers happy with a simple and satisfying returns policy. Hence, it is just a simple action of resending the unfavorable reglazed glasses back to reglaze company.

Procedure

There may be some necessary procedure in the returns process. Firstly, the consumer needs to contact the reglaze company personally to request for a returns through a returns number. Then, the consumer must send back the old lenses and the reglazed glasses to the company. When the company receives the package, the old lenses would be reglazed back into the consumer’s frame before sending back the piece to the consumer. There would be no charges or questions asked.

Natural replacement

Sometimes, things can go wrong although the best precautions have been exercised. Similarly, most professional companies would allow a 30-day trial on the goods sold or service rendered. However, if there is something wrong with the reglazed lens that is not caused by the consumers such as breaking down of lens coating or lens distortion, there would be an automatic replacement by the reglaze company.

The consumer can contact the reglaze company anytime via phone, email or online through their website which is up and available all the time. A prompt response would be taken to handle every complaint or dissatisfaction to ensure full customer satisfaction in their services.

Postal returns

Returns can be handled through the normal postal services without incurring extra costs. There is no need to visit the reglaze company which could be inconvenient geographically. There is no charge for standard 2nd Class postage with an insured value of £49.

First class is only £2 more with £5 extra for signed deliveries.

Bobby Barret - About Author:
Welcome to ReglazeMyGlasses, We are the No1 site for fitting (reglazing) prescription lenses into frames. We also deals in Reglazing Glasses. We have combined the low cost benefits of ordering online with the 1 to 1 Customer Service you would expect from your optician. Click This Link for more info.

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