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Rigoberto Stokes has 6 articles and online since 27.04.2012.

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Showing 6 articles of Rigoberto Stokes. Results between 0 and 20.

Getting to the Bottom of an Issue with Root Cause Analysis
Published on June 27th 2012 | Business
When an issue arises, it is important to resolve it immediately. This is where root cause analysis (RCA) comes in....
 
Six Sigma and Root Cause Analysis for Call Centers
Published on April 27th 2012 | Customer Service
Many businesses outsource some processes related to interacting with customers to call centers....
 
ISO/TS 16949: Standardizing the Quality of the Automotive Supply Chain
Published on April 27th 2012 | Customer Service
The TS 16949 provides the requirements of a quality management system specific to the automotive sector....
 
Creating Value and Customer Satisfaction with Internal Quality Audits
Published on April 27th 2012 | Customer Service
Internal quality audits are performed to measure the quality management system of an organization. These audits check if the processes and products meet the quality standards defined by the company....
 
Using Training Videos for Corrective Action Planning
Published on April 27th 2012 | Customer Service
Many business owners and executives are advised to implement a solid corrective action plan to improve workflow and avoid any potential internal conflict...
 
Tips on Transition from ISO 9001 to AS9100
Published on April 27th 2012 | Customer Service
A lot of companies, especially those in the vehicle manufacturing industry, are finding it difficult to stay in business because of the current recession....